Frequently Asked Questions

Ordering & Customization:

Q: How do I place an order?

A: You can place an order through our online store or contact us directly for custom requests. If you have a specific design in mind, simply send us the details, and we’ll work with you to bring it to life!

Q: Can I provide my own design for embroidery?

A: Absolutely! We accept custom designs. Just send us a high-quality image, and we’ll let you know if any adjustments are needed for embroidery.

Q: Do you offer design assistance?

A: Yes! If you need help refining your design or creating something from scratch, we can assist with that. Additional design fees may apply depending on the complexity.

Products & Materials:

Q: What types of items can you embroider?

A: We can embroider a variety of items, including shirts, hats, jackets, bags, and more. If you have a specific item in mind, feel free to ask!

Q: Do you provide the apparel, or can I bring my own?

A: We offer a selection of quality apparel and accessories, but we can also embroider on customer-supplied items. Please note that customer-provided items are embroidered at your own risk & shipping cost.

Turnaround & Shipping:

Q: How long does it take to complete an order?

A: Turnaround time varies depending on the order size and complexity. Most orders are completed within 5-8 business days, but we’ll confirm the timeline when you place your order.

Q: Do you offer rush orders?

A: Yes! Rush orders may be available for an additional fee. Contact us to check availability.

Q: Do you ship orders?

A: Yes, we offer shipping across the United States. Shipping costs and delivery times will be calculated at checkout.

Payment & Returns:

Q: What payment methods do you accept?

A: We accept Apple Pay, Stipe, credit cards, PayPal, etc.

Q: Do you accept returns or exchanges?

A: Since each item is custom-made, we do not accept returns or exchanges unless there is a mistake on our part. If you have any issues with your order, please reach out, and we’ll make it right.

Return & Refund Policy:

At Triple 8 Embroidery, we take pride in creating high-quality, custom-embroidered products. Since each item is made to order, we do not accept returns or exchanges unless there is a mistake or defect on our part.

Order Issues & Defects:

If you receive an item that is incorrect, damaged, or defective, please contact us within 3 days of receiving your order. We will work with you to resolve the issue, whether that means a replacement or a refund.

To request a replacement or refund, please provide:

Your order number
Photos of the item showing the issue
A brief description of the problem

Non-Returnable Items:

Because our products are custom-made, we cannot accept returns for:

Change of mind or incorrect sizing (please double-check sizing before ordering)
Custom designs approved by the customer before production
Items provided by the customer for embroidery (embroidering on customer-supplied items is at your own risk)

Cancellations & Changes:

If you need to cancel or make changes to an order, please contact us within 24 hours of placing it. Once production has started, we cannot make modifications.

For any questions about our return policy or to report an issue, please reach out to us at triple8embroidery@gmail.com. We’re here to help!